Yeah
Infinity service is as good as BMWs IMO
When i serviced my FX i was very pleased with NYC dealer
I wonder where they are on this scale, should be pretty close

where have you been slacker?

From everything I've read Infiniti service is hit and miss at best.  Their #14 position shows  that they have a ways to go. 

That's what I have seen on Infinitihelp and the FX forums.  For every good dealership like the one RH goes to there is at least one nightmare story.  Although I've only heard a handfull of stories about Lexus dealership service, they have all been very positive.

yeah but when something is great you don't typically seek out a public outlet to publish your good results.  When you feel you've been taken advantage of, you want to get the word out to everyone possible

I have been fortunate to have received good service from local dealerships.  None failed to provide the service I required.  Without question, the two local Lexus dealerships I have used provided the best overall service.

Acura (five RL’s)
Personnel:  Indifferent
Expertise:   Acceptable
Ambiance:  Clean and Spartan
Cost:           Reasonable


Infiniti (one M45)
Personnel:  Helpful
Expertise:   Good
Ambiance:  On the edge of luxury
Cost:           A bit on the high side


Lexus (ES and SC)
Personnel:  Extremely cordial and efficient
Expertise:    Excellent
Ambience:   Sumptuous
Cost:            High