I know these things are often a waste of time, but I wrote a letter to Lexus Customer Relations suggesting some improvements to their Navigation system. I of course hit on the in-motion lockout, but concentrated mainly on things like the lack of detail at higher zoom levels, etc.
Much to my surprise, I got a really nice call from hqtrs in CA this afternoon, thanking me for my suggestions and encouraging me to share any other thoughts and recommendations I might have with them. The nice lady told me they value customer input and appreciate "real-world" feedback like this, and that my suggestions would be sent on to the engineers who design these systems.
I was probably being flim-flam'ed, but they did it with skill.
